If for any reasons, the Operating System, whether Windows or Linux, does not load on your VPS server, you can follow this guide on how you can load the VPS into the Rescue Mode and grab your files off the server before you format your VPS and install a new Operating System on it.
First of all, please confirm that the Operating System does not load by connecting to the server via VNC and Reboot the VPS from your control panel a couple of times.
If you don’t know how to use VNC — Please click here
Step1: First, log in to your Control Panel from https://support.routerhosting.com/clientarea.php.
Then click on ‘Services‘.
Click on the target VPS server which you want to reboot into Rescue Mode. (if you have multiple VPS servers, please make sure that you select the right VPS instance.)
Step2: Choose the ‘Rescue Mode‘ just like the picture below:
Step 3: Pick a password for the Rescue Mode then click on ‘Enable Rescue Mode’
Wait until the server reboots into Rescue mode
It will show you a page like
Please wait 2-5 minutes, then refresh the page and you will see this message:
Now the VPS is loaded into the Rescue Mode. The Rescue Mode is Linux based utility for grabbing your data out of the server.
Step 4: Connect and Transfer the data
To transfer the data you have to download WinSCP software, which is used for transferring files between Windows and Linux Operating Systems.
A) Download WinSCP.
B) Install the software and run it. You will see the following window:
1. insert your VPS’s IP address into ‘Host Name:’ 2. Enter ‘root’ in the Username field. 3. Enter the password that you had chosen when you enabled the Rescue Mode 4. Click on ‘Login‘
5. Press ‘Ctrl’ + ‘T‘ keys to open the Terminal, then click ‘OK‘ on the warning message so a Terminal window opens.
6. Type in:
mount -o ro /dev/vdb1 /mnt
Press ‘Enter‘ or click on ‘Execute‘
7. Now the Windows hard drive is loaded into the Rescue Mode. It is time to go and find your files located on the drives and transfer them to your computer.
Step 5: 1. Click on the right pane then press ‘Ctrl + O‘ so the Open Directory windows will pop-up. Write ‘/mnt‘ like in the following picture and click on ‘Ok‘
2. Excellent! Now you can see the root page of your Windows drive. Like the following picture
Step 6: Now you can go to the folder/location where you have stored your files. and right click on files/folder and click on download to download them onto your computer.
Some of the common locations you may have stored your files are:
/mnt/Users/Administrator/Desktop /mnt/Users/Administrator/Downloads /mnt/Users/Administrator/Documents
After you have downloaded all the files/folders you were looking for, please go back to the VPS control panel and click on ‘Rescue Mode’ then click on disable and press ‘OK’
Now you can re-create the VPS by reloading to your desired Operating System. Please check here to find out how you can do that.